Month: June 2020

SaaS provider Gryphon Networks announced several new capabilities as part of Release 10 of the Gryphon ONE sales acceleration platform for Salesforce. These enhancements are particularly timely, as they support the increasingly remote and mobile nature of sales teams. Primary platform enhancements include:

1. Listen In – a new feature that enables sales managers or executives to listen to live calls in real-time from any device. This improves coaching and sales performance because addressing any issues as close as possible to when a call is made can improve the retention of new knowledge. Being able to listen in live to calls from any device is also particularly valuable during the COVID-19 work from home environment.
2. Connect ANIwhere – a new feature that is especially beneficial while so many people are still working from home.  As users are increasingly changing locations, Connect ANIwhere allows them to easily select which preferred phone number (ANI) they wish to use for the sales calls. Users can choose to make calls at the office for the day and easily switch to their home or mobile the next. Having the ability to easily switch and make calls from any phone enables sales teams to remain productive regardless of location.
3. Click-to-Dial Transfer – a new enhancement that adds a “Transferred” button to the display for indicating that a call was transferred to a second agent. This new feature is especially beneficial for large organizations that practice specialization and may need to involve more than one agent in the process of a sales call.

Several other improvements to platform usability are also being introduced. “Here at Gryphon, we are always making enhancements to our sales acceleration platform,” said Greg Armor, executive vice president of sales. “These new capabilities are especially compelling as more sales leaders are managing and coaching remote reps in real-time. Listen In and Connect ANIwhere are particularly valuable as sales teams are becoming more geographically disparate, even before the COVID-19 crisis.”

Gryphon announced that while these new capabilities are first being released to clients using the Gryphon ONE sales acceleration platform for Salesforce, they will soon announce them for the Microsoft Dynamics 365 edition of the platform as well. The enhancements will then be rolled out in a browser version for companies that use a proprietary or boutique CRM system.  

About Gryphon Networks

Gryphon Networks provides a sales acceleration platform that delivers actionable insights to drive sales and marketing effectiveness, helping our clients grow revenue faster. The Gryphon ONE platform integrates powerful sales tools and our own high-performance communication network to provide automation as well as visibility into key performance analytics.

For over 20 years, Gryphon has supported our clients’ growth initiatives by aligning sales and marketing functions to deliver higher performing campaigns. With more than 788 million minutes of calling data, Gryphon works with Fortune 500 companies, as well as small and medium-sized businesses across a variety of industries. Using user-friendly dashboards our clients are able to achieve better, data-informed business decisions.

If you are ready to reach your revenue potential, contact Gryphon Networks’ team to learn more.

Contact:

Ashleigh Popera

Gryphon Networks

617.279.2623

Adds cleanroom capacity and centerless grinding capabilities

NASHUA, NH, June 4, 2020 – Resonetics has completed the expansion of its manufacturing facility in the Coyol Free Zone in Alajuela, Costa Rica. The expansion doubles the size of the class 8 cleanroom for laser ablation and cutting of polymer components and adds a full mezzanine to create space for laser welding and centerless grinding operations. With the expansion, Resonetics expects to double its number of employees over the next two years. The site operates 24/7 and is focused on high volume component and sub-assembly production for export and for the local medical device industry. Today, more than 16,000 people work in 60 companies in Costa Rica, including 8 of the Top 30 Life Sciences companies worldwide such as Medtronic, Cardinal Health, Philips, Abbott, Edwards Lifesciences, MicroVention, Hologic and Smith & Nephew.

“We are pleased to invest further in our Costa Rica operation and to be located in the number one

ranked free trade park in Latin America and the Caribbean,” said Tom Burns, Resonetics President &

CEO, “This expansion allows us to offer more capabilities to local customers, as well as provide

additional capacity to support the dramatic growth we are experiencing. The Costa Rica operation is

a strategic component of Resonetics’ global manufacturing network with strong engineering

resources, terrific productivity and excellent infrastructure for advanced manufacturing”.

About Resonetics

Founded in 1987, Resonetics is a pioneer in micro manufacturing and provides contract manufacturing services to the life sciences industry. Resonetics is a leader in laser processing, centerless grinding, nitinol processing, thin-wall stainless steel tubing fabrication, precious metal forming, and other critical machining services. With seven Lightspeed Application Development Labs located strategically to serve MedTech companies around the world, Resonetics is built on a foundation of quality, speed and innovation to deliver best-in-class value with a customer centric approach. The company is ISO 13485:2016 certified with facilities in the United States, Costa Rica, Israel and Switzerland. Resonetics is owned by Regatta Medical, a portfolio company of GTCR. Learn more at www.resonetics.com